Return & Refund Policy
Timfora par hum customer ke order value ko serious lete hain. Agar aapke order mein genuine issue aaye, to hamari support team case ko fairly review karke proper solution dene ki koshish karegi.
Policy Summary
Product issue ki surat mein customer ko 3 days ke andar support se contact karna chahiye. Clear unboxing video issue verify karne mein help karti hai.
Fair review, clear proof, and practical solution.
Hum ye claim nahi karte ke product issues kabhi nahi ho sakte. Lekin agar genuine issue aaye, Timfora customer ko akela nahi chorta. Case ko fairly review karke exchange, replacement, refund approval ya suitable solution ki taraf guide kiya jata hai.
3-Day Reporting
Product receive karne ke baad agar damaged, missing ya wrong item issue ho, to 3 days ke andar Timfora support ko inform karein.
Clear Proof
Parcel open karte waqt clear unboxing video record karein. Ye video issue verify karne aur solution process fast karne mein help karti hai.
Fair Solution
Genuine issue verify hone ke baad Timfora pehle exchange/replacement solution provide karne ki koshish karega.
Which cases can be reviewed?
Return, exchange ya refund request automatically approve nahi hoti. Har case proof, condition aur reporting time ke basis par review hota hai.
Eligible Cases
Product damaged receive hua ho, wrong item deliver hua ho, item missing ho, ya product mein delivery ke waqt genuine fault already present ho. Customer ko issue 3 days ke andar report karna hoga aur clear proof/unboxing video provide karni hogi.
Non-Eligible Cases
Opened, used, damaged-by-customer, mishandled, misused, ya improper handling ki wajah se damaged product return/exchange ke liye eligible nahi hoga, jab tak issue delivery ke waqt already present na ho aur proof ke sath verify na ho.
Exchange first, refund only after review.
Timfora ka first preferred solution exchange ya replacement hai. Refund har case mein automatic nahi hota; refund tab consider hota hai jab exchange/replacement possible na ho ya support team case review ke baad approve kare.
Exchange / Replacement
Agar genuine issue verify ho jaye, to Timfora pehle exchange ya replacement solution provide karne ki koshish karega.
Refund Approval
Refund sirf case review ke baad approve hoga. Refund usually tab consider hoga jab exchange ya replacement possible na ho.
Return Shipping Cost
Return/exchange case mein shipping cost normally shared ho sakti hai: half cost Timfora aur half cost customer pay karega, case review ke mutabiq.
Follow this process for faster support.
Clear details aur timely reporting se support team aapka case jaldi samajh sakti hai.
Please read before requesting return or refund.
Timfora customer support ko fair rakhna chahta hai. Is liye genuine issues ko support kiya jata hai, lekin customer misuse, delayed reporting, ya proof ke baghair claims ko approve karna possible nahi hota.
Contact Timfora support with clear details.
Agar aapko damaged, missing, wrong item, ya order issue face ho raha hai, to apna order number, phone number, issue details aur unboxing video ke sath support se contact karein.